FAQ's

❓ Frequently Asked Questions

1. What materials do you use for your display products?

We primarily use high-quality acrylic, MDF, and wood for our display cases, stands, and plaques. Each material is carefully selected to ensure durability, clarity, and a premium finish.

2. Can I customise the size or design of a product?

Yes! We specialise in custom-made displays. You can request specific sizes, layouts, engraving (names, logos, or messages), and even themed designs. Just reach out to us before placing your order.

3. Do you make Star Wars and BrickHeadz-specific displays?

Absolutely. We offer specially designed frames and stands made for Star Wars sets and LEGO® BrickHeadz figures. These are crafted with collectors in mind, ensuring a snug fit and attractive layout.

4. How do I place a custom order?

Simply contact us via email or through our contact form with your design request. Include as many details as possible (size, color, text, figures, etc.), and we’ll get back to you with a quote and mockup.

5. Do you ship internationally?

Yes, we ship worldwide! All orders are securely packaged and dispatched quickly from our UK-based workshop. Shipping times vary depending on location.

6. How long will it take to receive my order?

Most standard orders are processed and shipped within 3–5 business days. Custom orders may take slightly longer depending on complexity. You’ll receive tracking information once your item ships.

7. Are your products ready to use or do they require assembly?

Most of our display cases and stands require minimal setup. Any necessary instructions or fixings are included in the package.

8. What’s your return or exchange policy?

We want you to love your product! If there's any issue with your order, please contact us within 7 days of delivery. Custom orders are non-refundable unless damaged or defective.

9. Can I get a logo or name engraved on my sign or display?

Yes! We offer laser engraving on most of our products. You can choose fonts, text size, and even upload logos to personalize your order.

10. How do I contact your team for help or questions?

You can email us at info@laser-frame.com or message us through our social media platforms. We’re always happy to help and typically respond within 24 hours.